Returns and Refund
- Danzo.com.au will evaluate items and decide whether a refund or exchange will be offered accordingly. However, we strongly recommend our customers choose and check your order carefully before purchasing. Customised products cannot be returned unless it is deemed faulty on arrival, in which case customer must contact our support team within 2 business days of receiving your package. Danzo.com.au is not obliged to provide refunds for “change of mind” reasons or reasons of customers purchasing error. It’s our customers’ responsibility to double check that the products are suitable for the purposes of your usage, unless:
The product reserves its original packaging; the product is unopened, in as new and saleable condition and is current stock / product line. Danzo.com.au may accept such returns. However, the customers will be responsible for the cost of postage to return such product. Where danzo.com.au accepts a return product for “change of mind reason”, we may charge our customers administration and returning product fees up to 25 per cent of the product price which is listed on your tax invoice / customer receipt.
- Our customers are entitled to a replacement or refund for a product damage or a “major failure” only if the product fails to be an acceptable quality. However, it is only entitled if the damage is reported within 7 days of receipt of order.
- Product replacement cannot be entitled if our current product is not available or the product line has been ended.
- Danzo.com.au makes effort but does not guarantee, to process refund and replacement within 30 days of receipt by us of the returned product.
