Shipping Policy

Pick up & Delivery Guide

√ Most of our stocked products are dispatched within 1-2 working days from receipt of payment. 

√ Custom made items will need 1-2weeks production turnaround before we can dispatch or release for pick up. 

√ If your order is for a specific event and required delivery or pick up at a particular date, please make sure contact us before you order.

√ Customers are welcome to pick up their orders from our warehouse. Pre-appointment is required for product collection.

√ The invoice# is the only reference # our warehouse is able to recognize and release your item at picking up.  

√ Customers will need to provide a written authorization if a third party pick up or receive the good/service on behalf of you. 

√ Customers have the full responsibility to confirm the delivery address on the checkout page is correct and it is a business location. 

√ Customers will be able to track the delivery online during the entire shipment with a unique tracking number.

√ Delivery is carried out during normal business hours (9am-5pm) on weekdays. 

√ Danzo is not liable for any delay, losses and/or damage of items due to changes of delivery address after confirmation of the order or mistakes made by customers. 

√ Re-delivery fee will be charged on customers for item that is undelivered and/or returned to Danzo due to incorrect delivery address or unsuccessful delivery. 

P.S. You must agree with the above pick up & delivery terms before the order can be proceed.